Policies

Welcome to the Gathering by Chartwells! Our mission is to provide you with exceptional quality, exceptional service and a creative cutting-edge culinary experience. Our professional staff is available to assist in planning your special event Monday - Friday 8:00 am - 5:00 pm.

Policies & Procedures
To ensure optimal selection and the best possible service we kindly ask that events be booked at least seven business days in advance. We understand events arise unexpectedly and we will do our best to accommodate your needs.

Guest Counts
We kindly request a confirmed number of guests be specified 3 business days prior to the event. This number is considered the guaranteed guest count.

Event Time
Events are billed in four-hour increments. Events exceeding the four-hour limit will be subject to additional service fees.

Cancellation
We kindly request that cancellations must be made five business days prior to the contracted event date.

Serviceware and China
All disposable serviceware will be furnished as accompaniment to all items purchased. Some exceptions apply to orders being picked up. We provide high quality disposable plastic ware. China and glassware is available for an additional charge of $2.19 per person held outside of the Welcome Center.

Linen
Tablecloths are supplied for all food and beverages service tables at events. Tablecloths for non-food tables are available for an additional $6.99 (85s&114s) or $10.99 (90x156x120s), per table.

Tax Exempt
We request tax-exempt forms be faxed to our office 863-665-6007 three business days prior to the event.

Water Setup
Pitchers of water or large dispensers are available for conferences, lectures and meetings on campus. The is $.59 per person, with a minimum charge of $5.09.

Billing & Payment
All orders will be billed to the department or GL number when placing your request.

Special Diets
Special diets are accommodated upon request, we kindly request that your needs be submitted a minimum of three business days in advance.

Calorie Counts
2000 calories a day is used for general nutrition advice, but calorie needs vary. Additional nutrition information available upon request.

Meeting Room and Equipment
Please reserve all non-food related equipment by contacting University Event Services department.This will include room reservation, set and room configuration, audio visual and other general information.